Eugene W. Anderson
Eugene W. Anderson is dean of the University of Miami’s School of Business Administration.
Prior to joining the University of Miami, he was senior associate dean for academic affairs and the D. Maynard Phelps Professor of Business Administration at the University of Michigan’s Stephen M. Ross School of Business.
Anderson has more than a decade of senior leadership experience, having served at one of the world’s elite business schools and premier research universities; a deep understanding of the key trends affecting global business and what business schools must do to equip their graduates for the 21st century; a passion for forging strategic cross-disciplinary partnerships; and extensive experience creating and managing action-learning opportunities for students in business and social enterprises throughout the world.
As dean of the University of Miami School of Business, Anderson’s goal is to build ‘spires of excellence’ in areas such as international business, health care, entrepreneurship, and real estate. To do so, his strategic priorities include:
- Investing in faculty and high-impact intellectual capital;
- Developing the right set of international learning opportunities and expanding the School’s global footprint;
- Engaging business and community organizations;
- Capitalizing on cross-disciplinary opportunities with other University of Miami units.
Anderson’s service at the Ross School was extensive and he was deeply involved in every major change in the school over the past decade. He oversaw the design and successful launch of the Executive MBA program and served as its founding academic director. As associate dean for degree programs, he led the only successful revision of the MBA program in the last 25 years, revamped the BBA program from a 2-year to a 4-year format, and globalized the school’s flagship action-based learning program. He was also the school's first academic director for action-based learning, partnering with more than 100 corporations, startups, and non-governmental organizations with an emphasis on projects focused on growth, innovation, sustainability, and social enterprise. Most recently, he collaborated with Michigan’s College of Engineering to develop a joint Masters of Entrepreneurship.
Anderson’s academic research on marketing and business performance has been published extensively in academic marketing journals, including the Journal of Marketing Research, Marketing Science, Journal of Service Research, Management Science and the Journal of Consumer Research, among others. He has served on the editorial boards of all the premier academic journals in marketing, including terms as area editor at both the Journal of Consumer Research and Marketing Science. He is a recipient of the FedEx Excellence in Service Research Award, the Andy Andrews Distinguished Service Award, and the Victor L. Bernard Faculty Teaching Leadership Award.
Anderson received his doctorate degree from the University of Chicago, and his master's and bachelor's degrees from the University of Illinois at Urbana-Champaign, all in business administration.
Anderson was born in Pittsburgh, Pennsylvania. He attended high school at the American Community School in London, England. He and his wife, attorney Sheryl Manning, have raised two children, a son and a daughter.
Anderson, Eugene W., and Sattar Mansi (2009), “Does Customer Satisfaction Matter to Investors? Findings from the Bond Market,” Journal of Marketing Research, 46:5 (October), 703-714.
Anderson, Eugene W. (2007), “Linking Service and Finance,” Marketing Science, 25:6 (November-December), 587-589.
Mittal, Vikas, Eugene W. Anderson, Akin Sayrak, and Pandu Tadikamalla (2005), “Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction,” Marketing Science, 24:4 (Fall), 531-543.
Morgan, Neil, Eugene W. Anderson, and Vikas Mittal (2005), “Understanding Firms’ Customer Satisfaction Information Usage,” Journal of Marketing, 69:3 (July), 121-135.Anderson, Eugene W., Claes Fornell, and Sanal Mazvancheryl (2004), “Customer Satisfaction and Shareholder Value,” Journal of Marketing, 68:4 (October), 172-185.