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The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The Frontiers in Service Conference, sponsored in 2014 by the American Marketing Association SERVSIG, INFORMS Service Science Section, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research, is the world’s leading annual conference on service research and management. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG.

Conference Co-Chairs

A. Parasuraman
Professor of Marketing
James W. McLamore Chair in Marketing
School of Business Administration
University of Miami, USA

Roland T. Rust
Distinguished University Professor
David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
University of Maryland, USA

The Conference is Perfect for:

  • Senior Executives
  • E-Commerce Managers
  • Marketing Managers
  • Service Operations Managers
  • Customer Satisfaction Managers
  • Government Policy Makers
  • Quality Managers
  • Marketing Researchers
  • Information System Academics
  • Public Sector and Nonprofit Managers
  • Retail Managers
  • Service Academics
  • CRM Managers

Conference History

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is the world’s leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35-40 countries or more from around the world. The conference draws a lively mix of both academics and practitioners, from a variety of backgrounds and functional disciplines.

The conference is sponsored annually by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted by various organizations worldwide.

The conference is held outside the United States every third year (in recent years the conference has been held in Taiwan, Sweden, Australia and the Netherlands).

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world’s leading service experts, including high-ranking executives and prominent academics.

    School of Business Administration
    P.O. Box 248027, Coral Gables, Florida 33124-6520
TEL: 305-284-4643
FAX: 305-284-6526
GRADUATE: 305-284-2510
UNDERGRADUATE: 305-284-4641