LESSONS FROM THE REAL WORLD
THE SCHOOL’S ENTREPRENEURIAL CONSULTING COURSE LETS STUDENTS PUT THEIR CLASSROOM KNOWLEDGE TO WORK.
BY DIANA JORDAN

Miami entrepreneur Vanessa Valera-Nolte never had the chance to take her classroom training for a real-world spin as a student. But today, as one of the School’s success stories, she and her company are giving undergraduate entrepreneurship majors the opportunity to do just that.

MAY I HELP YOU?
SMART ORGANIZATIONS KNOW CUSTOMER SERVICE CAN MAKE OR BREAK THE BUSINESS. BUT TOO OFTEN COMPANIES HAVE THE WRONG IDEAS ABOUT WHAT MAKES SERVICE EXCELLENT
BY ERIC SCHOENIGER

On January 15, the online retailer Zappos woke to chilling news. Its computer network had been hacked and account information for 24 million customers exposed. Normally that’s a recipe for fleeing customers and a plummeting stock price. But two days later, shares of parent company Amazon were up 2 percent. And while some shoppers made for the virtual exits, there was no indication they were leaving en masse.

A CAPITAL IDEA
THE MOMENTUM2 CAMPAIGN WILL ENHANCE THE SCHOOL’S DRIVE FOR EXCELLENCE
BY ROCHELLE BRODER-SINGER

In February, the University of Miami publicly launched Momentum2: The Breakthrough Campaign for the University of Miami, which will raise $1.6 billion by 2016. The School of Business is joining the University in the campaign, undertaking the most ambitious and comprehensive fundraising effort in its history.

REAL IMPACT
UM CONFERENCE EXPLORES GLOBAL REAL ESTATE INVESTMENT TRENDS AND URBAN DESIGN
BY RICHARD WESTLUND

Real estate investing and development have evolved alongside the shifts in the global economy, and today, success depends on deploying capital effectively and pinpointing small opportunities rather than following larger trends, as well as applying fresh ideas to urban design.