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Alumnus Named to National Quality Improvement Post

May 27, 2009
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Roberto SacoSchool of Business alumnus Roberto Saco was recently elected to the Office of the President of the American Society for Quality. The organization, which boasts more than 100,000 members, is the world’s leading authority on quality, advancing learning, quality improvement and knowledge exchange to improve business results and create better workplaces and communities worldwide.

Election to the Office of the President is a three year commitment. Saco currently serves as the organization’s president and CEO, and will become the chairman of the board in July.

“My work with ASQ keeps me abreast of developing issues and new technologies in performance improvement,” said Saco. “It also allows me to participate in the policy side of issues on a national and sometimes a global basis.”

In his leadership role, Saco works with the American Society for Quality’s board of directors, executive director and management committee to plan and execute a strategic agenda. Presently, he is working to globalize the organization, launch a social responsibility campaign, revamp ASQ’s educational delivery systems, and ensure that the organization’s financial model is viable and robust in a challenging economy.

Saco, along with the National Institute of Standards and Technology of the U.S. Department of Commerce, is also planning a quality dialogue task force to take place in Washington, D.C., in June. A small group of thought leaders will convene to discuss the topic of quality in the 21st Century. Saco invited his School of Business mentor, Howard Gitlow, professor of management science, to participate in the dialogue.

“I'm grateful for the technical knowledge [I learned at the School of Business] which allows me to navigate a global economy. However, I've had a diverse and eclectic education in engineering and the social sciences which informs my business knowledge and gives it context and capability for decision-making under uncertainty,” Saco said.
Saco is also the CEO and founder of Aporia Advisors, a management advisory firm in Coral Gables, where he consults primarily on business process management, customer experience and organization change. The firm serves clients throughout the Americas, and specializes in financial services, IT, and health care.
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